Terms & Conditions
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org or write to us Ernest Charles Co., FREEPOST, 1st Floor, Broadoak, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
Making A Purchase
Making a purchase could not be easier. Just browse our online Catalogue, and any items that you wish to buy simply enter the quantity you would like and then click on the "add to basket" button to put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to process your order. The purchase of Products through our site is governed by our Terms of Sale stated here.
Delivery and Handling
UK Mainland Orders:
We aim to deliver within 5 working days to most addresses in the UK. Delivery to the Highlands and Islands may take a few days longer. Please note that deliveries over the Christmas and Easter periods may also take longer than normal.
If for any reason we are unable to despatch your order due to stock levels, or any other circumstance that may arise, we will endeavour to contact you informing you of the nature of the delay and, wherever possible, advise you of when we anticipate your order will be ready for despatch.
For orders made from the UK or the European Union, VAT at the current UK rate is included where appropriate.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed and we use a certified SSL (Secure Socket Layer) Server. Orders are only decrypted after they reach our system. They are not held in clear text on any website.
We stand or fall by the quality of our products and service and believe they are second to none. However, there will be no quibble if they genuinely fail to come up to your expectations. Let us know within 28 days from the day of delivery and we will replace the product or refund the price. This does not affect your statutory rights.
If you need to reach us, please e-mail us on email@example.com, alternatively, you can call on 0800 731 6770, or write to us at Ernest Charles Co., FREEPOST, 1st Floor, Broadoak, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
If you are not completely satisfied with your purchase for any reason, simply call us on FREEPHONE 0800 731 6770 or email firstname.lastname@example.org and we'll arrange collection of the goods and a replacement or refund. Unwanted items must be returned for exchange or full refund within 28 days of purchase.